Shipping policy

Overview

We at Surron USA are dedicated to ensuring that your purchase reaches you promptly and safely. This shipping policy provides detailed information on our shipping procedures, times, and costs to help you understand what to expect when ordering from us.

Processing Time

• Order Confirmation: Once your order is placed, you will receive an email confirmation. Orders are typically processed within 1-2 business days.
• Handling Time: After processing, your order will be prepared for shipment. Handling time is usually 1 business day.

Shipping Methods and Delivery Times

• Standard Shipping: Typically takes 3-4 business days.
• Expedited Shipping: Available upon request, typically takes 2-3 business days.
• International Shipping: Delivery times vary by destination and can take 6-8 business days.

Please note that delivery times are estimates and can vary due to factors beyond our control, such as carrier delays or customs processing.

Shipping Costs

• Calculated at Checkout: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The exact shipping cost will be displayed at checkout.

Shipping Restrictions

• Certain remote locations may incur additional shipping charges or extended delivery times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress through our carrier’s website.

Customs, Duties, and Taxes (International Orders)

International shipments may be subject to import taxes, duties, and fees, which are the responsibility of the recipient. These charges vary by country and are not included in the shipping cost.

Shipping Issues

• Delayed Shipments: If your order is delayed, please contact us at [Customer Service Email] for assistance. We will work with the carrier to resolve the issue as quickly as possible.
• Damaged Items: If your the product arrives damaged, please contact us within 15 days of delivery. Provide photos of the damage, and we will arrange for a replacement or refund.
• Lost Shipments: If your order is lost in transit, contact us immediately. We will initiate a trace with the carrier and work to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at info@surron.us.com

Thank you for choosing Surron USA. We appreciate your business and strive to provide you with the best possible service.